FAQs
OUR HAIR
What kind of hair do you sell?
We sell only the best 100% human hair sourced ethically from donors. Our hair is known for its high quality, durability, and beautiful textures. Our main goal is to provide quality that you can trust and is worth your hard-earned money.
Do your wigs come pre-plucked or customized?
All of our wigs, frontals, and closures have the option to be customized. This includes hand-bleached knots, a professionally plucked hairline, and other personalized touches—all done by hand by our CEO, Desirée. When you choose customization, your unit arrives ready to wear straight out of the box, saving you time and effort.
How do I add customization to my order?
To add customization to your order, simply select “Yes” under the customization option on the product page before adding the item to your cart. That’s it—your unit will be customized and ready to wear!
PROCESSING & SHIPPING
How long will it take my order to process?
Bundles, Frontals, and Closures: 3–5 business days
Wigs WITH Customizaton Add-On: 10–15 business days
Wigs WITHOUT Customizaton Add-On: 5-7 business days
How long will it take to receive my order?
After you order has finished processing it shouuld take 2-3 days to reach you via USPS.
Do you ship internationally?
Yes, we ship worldwide! Shipping rates and delivery times vary by country and will be calculated at checkout. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the customer. We recommend checking your country's customs regulations before placing an order to avoid unexpected charges or delays. If you experience any issues placing your international order please email us at hello@reeign.com
Can I track my shipment?
Of course! Once your order ships, you'll receive a confirmation email with your tracking number. Be sure to check your email after placing your order so you can follow your package every step of the way.
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CARE
Can I dye, bleach, and/or heat-style the hair?
Yes, you can bleach, dye, and style the hair using hot tools—just like you would with your natural hair. Our 100% human hair can handle color treatments and heat styling while maintaining their quality and integrity.
How do I care for my wig?
Use high-quality products to keep your Réeign hair extensions looking their best. High quality doesnt neccesarily mean expensive. Use products that are sulfate-free to avoid drying out the hair. We recommend TRESemmé Luxurious Moisture Shampoo and Conditioner and Aussie Moist Conditioner—both are great for keeping the hair hydrated and soft. Hydration is key when caring for human hair extensions. For detangling, use a wide tooth comb and/or an "Un-brush" to detangle the hair. Treat your extensions with gentleness and care.
How should I store my hair extensions or wig?
All of our hair orders come with a satin bag or satin box for proper storage of your hair extensions. Not properly storing your hair extensions can cause them to get dusty and/or tangled.